Classic wooden chair

At Angels Marketplace, our goal is to deliver your everyday essentials and trending finds with precision and care. This Shipping Policy details our procedures, timeframes, and terms to ensure you have a seamless experience from checkout to delivery.

1. Shipping Destinations & Eligibility

We currently provide shipping services exclusively within the United States.

• Coverage: This includes all 50 states (including Alaska and Hawaii).
• Restrictions: We do not offer international shipping at this time. We also cannot ship to P.O. Boxes, APO, FPO, or DPO addresses for certain high-value or oversized items due to carrier security protocols.

2. Product Pricing, Currency & Sales Tax

• Currency: All transactions and product prices are processed in US Dollars (USD).
• Taxes: In compliance with US tax laws, applicable state and local sales taxes will be calculated and added to your total at checkout based on the shipping destination. Initial prices shown on product pages exclude these taxes.

3. Transparent Shipping Rates

We offer a simple, flat-rate shipping structure to provide the best value:

• Free Standard Shipping: Automatically applied to all orders with a subtotal of $150.00 or more (after discounts).
• Flat Shipping Fee: A standard fee of $10.00 applies to all orders under $150.00.

4. Shipping Origin & Hub

Every order undergoes a final quality inspection and is dispatched directly from our registered business facility:

Angels Marketplace, 7208 W Glenn Dr, Glendale, AZ 85303, USA.

5. Order Cut-Off Time

To ensure timely processing, we observe a daily cut-off time:

• Cut-Off Time: 4:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles)
• Orders placed before this time will begin processing the same business day. Orders placed after 4:00 PM or during weekends and public holidays will be initiated on the next available business day.

6. Order Processing Time (Handling Time)

• Standard Handling: 1–3 Business Days (Monday through Friday).
• During this period, we verify your payment, perform quality checks, and securely pack your items. You will receive an email confirmation once the handling phase is complete.

7. Delivery Time (Transit Time)

Once handed over to our carriers, the transit times are as follows:

• Transit Duration: 3–6 Business Days (Monday–Friday).
• Total Delivery: 4–9 Business Days (Monday–Friday) (Handling + Transit).
• Note: Deliveries to remote areas or during peak holiday seasons may experience slight extensions.

8. Shipping Methods & Premium Carriers

We partner with the industry’s most reliable carriers to guarantee safe arrival:

• USPS (United States Postal Service): Ideal for standard residential deliveries.
• FedEx: Utilized for expedited and medium-sized parcels.
• UPS (United Parcel Service): Primarily used for larger or high-value items.
• Carrier selection is based on the dimensions, weight, and destination of your specific order.

9. Real-Time Tracking Information

Stay updated on your order's journey:

• A tracking number and link will be emailed to you within 24–48 hours after your package is dispatched.
• Please allow up to 48 hours for the carrier's system to update the tracking status once the label is generated.

10. Strict Order Cancellation Policy

• Window: You may request a cancellation within 24 hours of purchase.
• Exceptions: If the order has already entered the "Processing" stage or has been shipped within that 24-hour window, it cannot be canceled. In such cases, you must follow our Returns & Refund Policy after receiving the item.

11. Change of Shipping Address

Accuracy is vital. If you realize an error in your shipping address:

• Notify us at admin@angelsmarketplace.shop within 24 hours.
• We cannot modify the shipping address once the parcel is in the hands of the carrier. Rerouting fees may apply if the carrier allows a change mid-transit.

12. Address Accuracy & Verification Responsibilities

It is the customer's sole responsibility to provide a valid, accurate, and complete shipping address.

• Errors: We are not liable for non-delivery or misdelivery due to incorrect information provided at checkout.
• Re-shipping: If a package is returned to us as "Undeliverable" or "Incorrect Address," the customer is responsible for the re-shipping fee.

13. Failed or Missed Delivery Attempts

• Our shipping carriers typically make up to three attempts to deliver your package.
• If a package is returned to our warehouse because it was "Unclaimed" or because the carrier could not complete the delivery after multiple attempts, we will issue a refund for the product price.
• No Restocking Fee: Angels Marketplace does not charge any restocking fees for packages returned due to failed delivery or unclaimed status.
• Please note that original shipping costs (if any) are non-refundable for packages that are returned as undeliverable or unclaimed.

14. Damaged, Missing, or Incorrect Items

Please inspect your shipment immediately upon arrival.

• Reporting Period: Damage or discrepancies must be reported within 48 hours of the "Delivered" timestamp.
• Evidence Required: Email us clear photos of the damaged product and the exterior packaging. We will prioritize a replacement or a full refund for verified claims.

15. Lost or Delayed Packages

While we ensure timely dispatch, we are not liable for carrier-side delays (weather, strikes, etc.).

• Investigation: If your tracking has not moved for 7 business days (Monday–Friday), please contact us. We will open an inquiry with the carrier.
• Claims: A package is officially considered "lost" if there is no movement for 15 business days (Monday–Friday), at which point we will offer a replacement or refund.

16. Final Delivery Confirmation

All orders are shipped with tracking.

• Finality: A "Delivered" status from the carrier's portal is considered final proof of delivery.
• Theft: We are not responsible for packages stolen from porches or mailboxes after a successful delivery confirmation by the carrier.

17. Sales Tax & Customer Duties

• Excluding Tax: Product prices initially exclude state sales tax.
• Calculation: Taxes are added at checkout based on Arizona nexus rules or the laws of the destination state. No international import duties apply as we ship domestically within the USA.

18. Customer Responsibilities

By placing an order, the customer agrees to:

• Provide a secure location for delivery.
• Be available to receive or collect the package.
• Report any issues (damage/missing items) within our 48-hour mandatory window.

19. Our Responsibilities (Angels Marketplace)

We commit to:

• Validating and processing orders within 1-3 business days (Monday–Friday).
• Using professional-grade packaging to minimize transit damage.
• Providing a valid tracking number for every transaction.

20. Invoices & Digital Documentation

• Digital: An order confirmation and invoice are sent via email immediately after purchase.
• Physical: A printed packing slip (listing items only) is included in every box for easy verification upon arrival.

21. Sustainability & Eco-Friendly Packaging

We are committed to reducing waste:

• We use recyclable cardboard and eco-friendly fillers where possible.
• We aim to utilize the smallest possible packaging to reduce carbon emissions during transport.

22. Security, Fraud Prevention & Verification

To protect our community:

• Some orders may undergo additional verification. We may request ID or card verification if our system flags a transaction as "high risk."
• We reserve the right to cancel any order we deem fraudulent to protect the cardholder and our business.

23. Corporate & Contact Information

For all shipping-related inquiries, please contact us:

Angels Marketplace, owned and operated by Pbbbestbuy and Angels ad Group limited 

Legal Entity Name: Pbbbestbuy and Angels ad Group limited 

EIN: 83-3762888

Registered Address: 7208 W Glenn Dr, Glendale, Arizona, 85303, United States.

Phone: +1 978 788 3356

E-mail: admin@angelsmarketplace.shop

Live Chat: Available on the website

Business Hours: 9:00 AM to 6:00 PM (Monday–Friday), (GMT-08:00) Pacific Standard Time (Los Angeles)

24. Policy Updates

Angels Marketplace reserves the right to amend this Shipping Policy at any time without prior notice. The version posted on this page at the time of your order will be the governing document.